Affected clients
Outlook 2013, 2016 (Windows)
Symptoms of the problem
- When viewing one or more calendars in Outlook, no meetings are visible
- The calendars are known to contain information
- When viewed in the Outlook Web App, the affected calendar(s) contain meetings as expected
Cause of the problem
- A custom view is in effect which hides most or all meetings
Confirm the problem
- The problematic setting can be seen in View, View Settings, Filter
- The folder properties view in Outlook (Right-click, Properties, Folder Size) confirms that there are items in the folder
Resolution of the problem
In order to resolve the issue in all folders, at once, run Outlook with a command-line switch to remove all custom views.
Outlook 2016
c:\program files (x86)\Microsoft Office\Office16\Outlook /cleanviews
c:\program files\Microsoft Office\Office16\Outlook /cleanviews
Outlook 2013
c:\program files (x86)\Microsoft Office\Office15\Outlook /cleanviews
c:\program files\Microsoft Office\Office15\Outlook /cleanviews
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