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Requests can be raised either from within Jira Service Management, while logged in, or as a customer by sending an email to helpdesk@uwaterloo.ca (without being logged in). When sending an email to helpdesk@uwaterloo.ca, the email generates a request/ticket for the support team.
A customer might also choose to raise a request from a website to ask for help. The link for support will take them to the Request form as described in #2 below.
Step-by-step guide
Once logged in to Jira Service Management (see Login to Jira Service Management ) click on Raise a Request in the left hand panel.
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If you need to add someone to the request please see How to Add a Request Participant in Jira Service Management. See also https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/1269596590/mentions+in+a+comment+-+Jira+Service+Management .
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