Information Systems implementation and support
- Ryan Ahn
- Gwendolyn Shaver
- Natasha Jennings
- Dania Murtaza
About this service
IST provides a central service to procure, implement, and provide ongoing support for information systems across the University. This work allows the University to:
Ensure departments are using supportable, enterprise-grade solutions to manage their day-to-day business and meet strategic objectives.
Manage risk on behalf of the University by managing vendors, feature requests, and bug reports.
Be efficient with University resources by identifying efficiencies between information systems that provide similar functionality.
In addition to these benefits, providing a central service for implementation of information systems allows IST to assist departments on campus to navigate an implementation quickly and effectively, reducing the amount of time required to implement a new system that meets the needs of the department.
Services IST may provide
Strategic systems management – a long term view to meet evolving needs in end-to-end lifecycle of systems
Production support
Business/Systems Analysis
Project management
Technical risk analysis and mitigation
Consulting and advice for University of Waterloo-specific information systems implementation processes
Who can use this service | Staff |
|---|---|
How to request this service | Review the IT Portfolio Management Project Intake process and submit a project/initiative/work order request to Pam Fluttert, fluttert@uwaterloo.ca. |
Support for this service | |
Pricing/cost | Costs may vary; please contact us for more details. |
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
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