Gaining Edit Access to Confluence

Owned by Chamath Wijesekera
Last updated: Oct 03, 2022
2 min read

In order to be able to make edits to our Confluence space, your account must be granted a Confluence Cloud license by IST. Note that we only possess a limited quantity of these licenses (150) and so they should only be provisioned as necessary. Since only Admins can add new members through sending an IT request, rocketry team members should request to be added as Editors by adding their names to this sheet.

 

The steps below outline the process to request a license through IST’s Jira Portal.

Note that only users of the Confluence space with admin permissions can request the provisioning of licenses

1 - Accessing the Jira request form

The Jira Service Portal for Software and Application access can be accessed using this link. If it does not work, likely due to their Jira configuration being changed again, use the steps below to reach the page manually

Manual Steps

  1. Go to IST’s help and support contact page, found at this link.

  2. At the bottom of the page, under “Other IT support options”, click on the “JIRA Service Desk Help Portal” button:

  3. Once at the Jira service desk, click on the “Desktop and Mobile Computing” button

  4. Select “Software & Applications” and the desired request for will pop up

2 - Submitting the Request Form

  1. Under the “Summary” text box, enter in an adequate summary e.g. “Requesting the issue of a Confluence license”

  2. Under the “Please select the topic you require assistance with” drop-down, select “Atlassian requests”

  3. Under the “Request Participants” dropdown, enter in and select your name

  4. Under “What product do you need help with?”, check the “Confluence Cloud” radio button

  5. Under “Please select the topic you require assistance with?”, check the “Add or revoke space access and/or Confluence license” radio button

  6. Under the “WatIAM” text box, enter the WatIAM ID of the user to be added. This ID is the string of characters that are contained in your unaltered school email (e.g. cwijesek@uwaterloo.ca) or can be found through the WatIAM Portal.

  7. Under “Are you requesting to add or revoke space access”, check the “Add access” radio button.

  8. Under the “Please provide the space name or key” text box, enter in “Waterloo Rocketry”

  9. Under “What level of access should the user be provided”, check the “Read and write access” radio button.

  10. Under “Does the user require a Confluence license”, check the “Yes” radio button.

  11. Click the “Send” button

IST will process your ticket in due time. Updates to it will be sent your uwaterloo email, so be sure to keep an eye on it. Once you have received a response to the ticket indicating that the license has been granted, confirm that you can make changes to the Confluence page and then reply to the ticket letting them know. They will close the ticket (or you could just do it yourself), and you will be good to go.