About this service

Your Waterloo Identity and Access Management (WatIAM) credentials provide access to University of Waterloo services such as QuestLEARNWorkdaySharePointNexus, and more.

Faculty, staff and students are assigned credentials (username and password) for logging in to these and other campus systems.

Who can use this service

Students, Graduate Students, Instructors, Faculty, Researchers, Staff, IT Support Staff

How to request this service

WatIAM credentials are provided automatically for all staff, faculty, and students.

Visit the WatIAM home page for more information.

Average length of time to complete request

  • To activate/deactivate WatIAM usernames: one hour (for phone requests) to one working day (for requests submitted through email or RT)

  • Password resets are normally done within one hour

Support for this service

Submit a support request through the Jira Help Portal


No cost.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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