Recommended settings for all clients

• Ensure Enable Push Notifications is turned on.

• An address is not required when filling out your profile.

• In the Settings menu (gear in bottom right corner), turn off Enable Location Service.

• Ensure the Regroup Mobile app will not offload or hibernate on your device (steps below).

• If asked, decline fitness tracking.

• A Pin Code is not required.

• Ensure you enter the phone number associated with your time on campus.

• Review and update your email address if necessary.
  
  

Additional setup steps for employees

Once you are in the app, you will need to enter your cell phone number into your profile. To do this:

1. Click on the person icon on the bottom of the page (second icon from the right).

2. Select phone and enter your number.

3. You will be prompted to opt into receiving SMS messages. You do not need to opt in to receive voice messages. 

Additional setup steps for students

Once you are in the app, you will need to check that the cell phone number in your profile is accurate. To do this:

1. Click on the person icon on the bottom of the page (second icon from the right).

2. Select phone and review the number listed.

3. If the number is not correct or is not listed, update your cellular and/or preferred number in Quest. Your number will automatically be updated in the Regroup Mobile app.

iPhone (iOS)

To prevent your iPhone from automatically deleting apps you haven’t used in a while, you can turn off the “Offload Unused Apps” setting:

1. Open Settings

2. Select App Store

3. Scroll to the bottom of the menu and find Offload Unused Apps

4. Turn off the switch to the right of Offload Unused Apps

Android

To prevent unused apps from hibernating, you can disable the “Unused apps – Remove permissions” setting:

1. Go to Settings

2. Select Apps

3. Find the app you want to disable

4. Disable Unused app settings – Pause app activity if unused