Adobe Acrobat Pro DC
With Adobe you can create, edit, share, and sign PDF files. You can also convert Microsoft 365 documents (i.e. Word, Excel, and PowerPoint), pictures and more into PDF files. To learn more about these tools and features see https://www.adobe.com/ca/acrobat/features.html. All full-time employees can install Adobe Acrobat Pro on two different devices.
Acrobat for permanent full-time-time employees
Permanent full-time employees are automatically given the license.
available at no cost
Acrobat for temporary full-time employees (i.e. contract employees, co-op students)
Temporary full-time employees can request an Adobe Acrobat Pro license by submitting a request. Please select ‘Adobe Acrobat Request’ for the topic you require assistance with.
Please note that temporary full-time employees can request a license for a maximum of 1 year
Approval/awareness of supervisor or departmental IT rep is required (included at the time of submitting the request)
available at no cost
Acrobat for students
Students can use Acrobat Pro by purchasing an Adobe Creative Cloud subscription from the WStore or OnTheHub.
Please also review Adobe Acrobat Pro alternatives-Windows and/or Adobe Acrobat Pro alternatives-MacOS
Acrobat for non-full-time employees (i.e. part-time employees)
See information regarding Acrobat Pro and the Adobe VIP program
Please also review Adobe Acrobat Pro alternatives-Windows and/or Adobe Acrobat Pro alternatives-MacOS
In this article:
System Requirements
For information on Adobe Acrobat Pro system requirements for Windows and MacOS please refer to https://helpx.adobe.com/ca/acrobat/system-requirements.html
How to install Acrobat Pro DC
Note: you will need administrative privileges on the computer to be able to install the software. If you don’t have administrative privileges, contact your IST account representative or Faculty account representative for help.
IST-managed Windows computers Â
Adobe Acrobat Pro will be automatically deployed to IST-managed Windows machines so no installation is required. To use the software, you need to sign in. Please see Adobe Acrobat Pro DC | How to sign in for Sign in instructions.
If you aren’t sure if your computer is managed or unmanaged, contact your IST account representative or your IST Faculty account representative.
Faculty-managed Windows computers
Employees working in a faculty should check with their Faculty IT group regarding deployment to faculty-managed computers.
Unmanaged Windows computers
Ensure that you are logged into your computer as an administrator. https://support.microsoft.com/en-us/windows/how-do-i-log-on-as-an-administrator-63267a09-9926-991a-1c77-d203160c8563
Uninstall any previous version of Adobe Acrobat (e.g., Adobe Acrobat Reader). For instructions on how to do this see https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98 Â
Visit https://helpx.adobe.com/ca/acrobat/kb/acrobat-dc-downloads.html#installationinstructions and download the appropriate installer for your version of Windows Â
Follow the instructions for Windows found on https://helpx.adobe.com/ca/acrobat/kb/acrobat-dc-downloads.html Â
Download the zip file and save it to any folder on your computer Â
Extract the zip file  (For instructions on how to do this, please refer to https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5 )
Navigate to the Setup.exe file and double-click to begin the installation.
NOTE: Do not run the Setup.exe file from within the installer zip file as you might encounter errors during installation.ÂÂ
Follow the on-screen instructions to complete the installation.
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MacOS MachinesÂ
Ensure that you are logged into your computer as an administrator. https://oit.ncsu.edu/it-security/antivirus/how-to-tell-if-you-are-an-administrator/#osx
Uninstall any previous version of Adobe Acrobat (e.g., Adobe Acrobat Reader). For instructions on how to do this see https://support.apple.com/en-us/HT202235 Â
Visit https://helpx.adobe.com/ca/acrobat/kb/acrobat-dc-downloads.html and download the appropriate installer for your version of MacOSÂ
 Follow the instructions for MacOS found on https://helpx.adobe.com/ca/acrobat/kb/acrobat-dc-downloads.html Â
Double-click the DMG file to mount the Acrobat installer volume Â
Double-click to open the mounted Acrobat installer volume Â
Navigate to Acrobat installer.pkg in the volume and double-click to run it
Follow the on-screen instructions to complete the installation
How to sign-in
Note: After installation you may be prompted to log in to confirm that your license is still active. Computers need to connect to the Adobe server at least once every 99 days. You may be asked to sign in when it’s the first time launching the app, after 99 days since your last log in, or if you have logged onto more than two devices.
Sign in for:
Have a Creative Cloud license?
Signing into multiple devices
All full-time employees can install Adobe Acrobat Pro on two different devices. If you attempt to sign in on a third device, you will be prompted to sign out of one of the other devices.
Troubleshooting
If you get the error shown below, indicating the license has either expired or not been activated:
Ensure that you are signed into the application. See the How to sign-in section above.
If you are signed in and still have received the error, try the steps outlined here https://helpx.adobe.com/ca/acrobat/kb/error-pdf-creation-cannot-continue.html
 If the problem persists, uninstall and reinstall Adobe Acrobat
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