Wrong Signer Text in URL for Internal Signer

Instructions to add an internal signer are available here Create a Signature Project Page and Add an Internal Signer
Instructions to add an external signer are available here Create a Signature Project and Add an External Signer

ConsignO signers receive an email notification when they are required to sign a document. However, if the incorrect version of their email address is used in the project, internal signers will receive the following error message:

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The issue

If an internal (University of Waterloo) signer sees wrongSigner in URL and the message “You do not have the necessary permissions to access this signature project” after clicking on the link provided in the email notification, it is likely the project initiator did not use the correct email address for the signer.

When adding an internal signer to a project, the 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca) address must be used. You can search for someone’s username in Campus Directory. To ensure you are using the correct email, use the information in the username field.

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The fix

1. Sign in to ConsignO at https://uwaterloo.ConsignO.com/login using your 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca)

2. Open the signature project

3. Click on Signers

4. Find the signer who is seeing the error message and click the Edit button next to their name
   
   

5. Update to use username@uwaterloo.ca 

6. Once saved, this change will propagate to all other signature projects with this UWaterloo signer.

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