Forward Calls to Delegates (Skype for Business)

Owned by Mark Kolodziej, created
Last updated: Aug 17, 2021 by Shayne Dyck
1 min read

Forwarding calls to delegates can be a useful tool if you need to have calls reach a certain person or if you’re out of the office. If you’re interested in setting this function up then you’ve reached the right article!

Instructions

  1. Open Skype for Business and click the gear icon in the top right. Select the Call Forwarding tab.

  2. Select the Forward my calls to radio button and click Edit my delegate members.

  3. Click Add and then select your delegate(s) from the list and click OK.

  4. Change the dropdown next to “Forward my calls to” to My Delegates and click OK in the bottom right.

  5. To confirm that call forwarding is on, look in the bottom right of your Skype home screen. You should see “CALL FORWARDING ON”.

 

If you see “CALL FORWARDING ON” but your delegates are not receiving your calls, double check that your delegates were successfully added. Also ensure that the “Forward my calls to” dropdown is set to My Delegates and not Voicemail.