Dell laptop Camera Not functioning

Owned by Scott Paterson
Nov 03, 2023
1 min read

Suspected Root Cause
Incorrect Intel UsbBridge generic driver submitted to windows update caused this failure.
                         (The correct version should be v1.0.0.273)

Please open device manager and perform below steps:

Uninstall Usb Bridge Extension v3.1.0.7611 driver follow below steps:

  1. Open Device Manager scroll down at bottom and look for usb bridge drivers  from there expand it.

  1. Double click the oemxxx.inf to find out which one is v3.1.0.7611 version .

You might see there are two oemxxx.inf(cvfusbdfuextension.inf), then check which one driver version is 3.1.7611 and remove it.
 
 
*Note: If you only see one oemxx.inf(cvfusbdfuextension.inf) and it’s 3.1.0.7611 still follow steps to remove it, then need to do the steps 5).
 

  1. Click “Remove driver” then select both the options and click “Remove”: 

  1. Wait for a minute the driver will be removed and re-scan to confirm it’s been removed.

Do step 5) only when you see one oemxx.inf(cvfusbdfuextension.inf) and it’s 3.1.0.7611 in step 2).

  1. Download Camera driver 73.22000.1.8, A00 from http://Dell.com and install it.

https://dl.dell.com/FOLDER09546045M/3/Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_5F8PH_WIN64_73.22000.1.8_A00_02.EXE
 

  1. Restart your system the issue will be fixed.