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About this service

The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties.

Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.

Please check the IST News for the latest information about service changes and outages before submitting your report/request.

Who can use this service

  • Students

  • Faculty

  • Staff

How to request this service

Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net). 

Support for this service

Information for request ticket solvers

Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net) for support.

Pricing/cost

N/A

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

Service catalogue feedback

If you’d like to share any feedback about this service catalogue entry, please let us know.

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