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Before you install an email certificate

Make sure you request and download your S/MIME certificate first. Learn more about how to request and download a GlobalSign S/MIME certificate. 

The certificate must be issued to the same email you are sending from. If the certificate was issued to your friendly email (e.g. firstname.lastname@uwaterloo.ca), please enter it into the Full Email Address field, otherwise you can enter your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca).

How to install an email certificate

  1. Navigate to the folder where your downloaded certificate is stored. Click Install Certificate.

  2. Type in your certificate password. Click Install. 

  3. Click OK.

  4. In your email app (e.g. Outlook), go to Settings > Security to enable S/MIME. Click the toggle to enable S/MIME. In the pop-up, click OK. Your certificate should now appear under the Security settings.

5. To encrypt your messages, click on the ellipses in a new message/reply and select Sign and Encrypt.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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