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When experiencing connection issues with Eduroam or UWaterloo affiliated networks or an expired certificate, removing a network profile can help fix the issue.

The instructions below are for Windows 7, 8, 10, and 11.

  1. In the bottom right corner of your screen, click on the Wi-Fi icon.

  2. In the pop-up window, click on 'Network settings'.


  3. Go to Wi-Fi > Manage Wi-Fi settings. 


  4. Under 'Manage known networks', select eduroam and click Forget.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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