Troubleshooting - Not able to see Eduroam as an available Wi-Fi network

The Problem

After the replacement of Aruba Access Points (AP) with new Cisco APs (Supporting Wi-Fi 6), some users may not see Eduroam as an available Wi-Fi Network. This issue is due to intel drivers.

Therefore, this causes users not to be able to connect to any campus Wi-fi. In some cases, users may see other UWaterloo PSK networks such as 'UniversityOfWaterloo' however, they will not​ see Eduroam. 

The Solution

The solution is to update the Intel drivers. Please see this article from Intel for more information on this issue.

This page lists all versions of Intel® PROSet/Wireless Software and drivers for currently supported Intel® Wireless Adapters:https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

To find out the name and version of the network driver:
1. In Windows search, type in "Device manager"
2. Network adapters > Look for an entry with wireless/wifi in it, that would be the wireless driver
3. Right-click on it > Properties > Driver > Driver version

 

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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