Docking Station Troubleshooting

Owned by Campus Wellness Tech Support, created
Last updated: Sept 10, 2024 by Lance Chase
4 min read

Basic Troubleshooting

  1. Unplug the docking station from its power source and wait about 15 seconds.

  2. Re-plug the docking station and wait about 15 seconds to see if it automatically turns itself on again. If it doesn’t, press the power button once to turn the docking station on.

  3. Unplugging and replugging other cables, specifically ones that are related to the problem(ex. unplug and replug ethernet cable if ethernet is the issue) once or a couple times could do the trick.

  4. If you are still having trouble with your docking station, please submit a ticket for assistance.

Advanced Troubleshooting for Tech Team

These instructions are for the Tech Team since they require Administrator access to your computer.

Update the computer and docking station:

  1. Sign into computer with your bang account (e.g., !cw-tech) so you have Administrator access.

  2. Open a browser and go to https://www.dell.com/support/home/en-ca.

  3. Click the system model of the PC located under Which product can we help you with?. If the system cannot identify the PC, download the software to allow the system to do that. The button for this will also be located under Which product can we help you with?.

     

  4. Click Drivers & Downloads:

     

  5. Click Check for Updates:

     

  6. Install all urgent and critical updates as well as all drivers and software (Check for updates twice to ensure all updates are made).

  7. After finishing those updates, click Manually find a specific driver for your [device name].

  8. Install the critical and urgent updates one at a time. If a download does not work, it is probably designed for an application which is not on your computer.

  9. Go back to the Dell Support main page: https://www.dell.com/support/home/en-ca

  10. Type Dell Performance Dock – WD19DCS or Dell Dock – WD15 into the box (depending on which one you have) under Identify your product and click Search:

     

  11. Click Drivers & Downloads:

     

  12. Scroll down to the list of available downloads (there should be two for the WD19DCS and five for the WD15):

  13. Download and install the Ethernet Controller Driver first.

  14. If you are troubleshooting the Dell Dock WD15, install the Realtek USB Audio DCH Driver, Realtek USB Audio Legacy Driver and Realtek USB Audio Driver next.

  15. Then download and install the Firmware Update Utility.

  1. Sign into computer with your bang account (e.g., !cw-tech) so you have Administrator access.

  2. Open a browser and go to https://pcsupport.lenovo.com/ca/en/

  3. Find the system model of the computer (e.g., Lenovo T14). This is usually found on the bottom/underside of the laptop.

  4. Click Browse Product:

     

  5. Click Laptops:

     

  6. Use the dropdown bars to choose the series and subseries of the laptop. This will re-direct to the product home page for the laptop.

  7. Click Driver’s & Software:

     

  8. Scan the computer for updates and install the updates.

     

  9. Go back to the Dell Support main page: https://www.dell.com/support/home/en-ca

  10. Type Dell Performance Dock – WD19DCS or Dell Dock – WD15 into the box (depending on which one you have) under Identify your product and click Search:

  11. Click Drivers & Downloads:

     

  12. Scroll down to the list of available downloads (there should be two for the WD19DCS and five for the WD15):

  13. Download and install the Ethernet Controller Driver first.

  14. If you are troubleshooting the Dell Dock WD15, install the Realtek USB Audio DCH Driver, Realtek USB Audio Legacy Driver and Realtek USB Audio Driver next.

  15. Then download and install the Firmware Update Utility.