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About this service

In June 2005, IST initiated a Desktop Rollover (DTR) program to provide a regular renewal of desktop computers in the academic-support areas of the university. Dell is currently the preferred computer supplier.

The goal of the Desktop Rollover program is to provide full time eligible staff with high quality computers that perform well during the machine's life cycle. By running newer equipment staff benefit from the use of better performing computers while IST spends less time and effort performing maintenance and repairs.

Sustainability

  • Computers purchased through the Desktop Rollover program are at minimum, Silver or Gold EPEAT certified.

  • Laptop computers are more energy efficient than desktops 

See the program guidelines and details for more information.

Who can use this service

Staff, IT Support Staff

How to request this service

Average length of time to complete request

Setup of new desktop rollover workstations usually takes two working days depending on when the workstation is delivered to the client's office.

X-rollover computers repurposed as home workstations for staff can take up to 5 business days to configure.

Support for this service

Dell and Apple Desktop Rollover Program computers

Other Desktop Rollover inquiries (e.g. eligibility)

To purchase a Dell computers (outside of the Desktop Rollover Program) with a Waterloo Purchasing Card (P-Card):

  • Dell (Windows) computers:

  • Apple computers:

    • On the Apple Store for Education Institution web site you can set up an account which allows for configuring and saving carts and paying by P-Card.

      • After finding University of Waterloo on the Apple Store for Education Institution starting page, click on Register to set up an account.

      • Please contact Donna Foreman-Braun in Procurement and Contract Services for more information.

Computer imaging

To arrange for imaging of new academic support department computers:

  • Ensure new computers are delivered to IST Workstation Services, East Campus 2 (EC2) room 114.

  • Once a purchase order has been issued, submit this form, DTR-Other form with the following information:

    • Indicate it is a non-DTR computer

    • Details: department name, purchase order number, end user's full name, userid and room number, date required, and any special requirements

    • Attach a copy of the purchase order or order confirmation

For other inquiries, please complete the DTR-Other form. 

Pricing/cost

There is no charge for the standard Windows desktop workstation.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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