New title is How to access shared account in a browser - users with M365 email accounts

Accessing Shared and/or Generic Accounts in your browser

Add the shared mailbox so it displays under your primary mailbox.
Sent messages are saved in your own Sent folder.

Open the shared mailbox in a separate browser window.
Sent messages are saved in the Shared Mailboxes’ Sent folder.

To add your shared or generic account display under your primary mailbox (same browser window):

Log in to your account in Outlook on the web: https://outlook.office.com
Right-click Folders in the left navigation pane, and then choose Add shared folder.
In the Add shared folder dialog box, type the name or email address of the shared/generic mailbox, and then click Add.
The shared mailbox displays in your Folder list in Outlook on the web. You can expand or collapse the shared mailbox folders as you can with your primary mailbox.
(You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then click Remove shared folder.)

Use this method if you want to view and manage the email for the shared mailbox in its own browser window. This method also lets you receive notifications of new items in the Inbox of the shared mailbox.

Log in to your account in Outlook on the web: https://outlook.office.com
Click your initials at the top-right of the window. A drop-down list appears.
Click Open another mailbox.
Type the email address of the other mailbox that you want to open, and then click Open. Another Outlook on the web session opens in a separate window, allowing access to the other mailbox.

For more information and options, see Open and use a shared mailbox in Outlook on the web

To access your shared account via a web browser directly:

Use the following URL: https://outlook.office.com/mail/sharedaccount@uwaterloo.ca/ (where “sharedaccount” is the username of the account)
Log in with your personal 8-character UWaterloo username@uwaterloo.ca and password

To add the mailbox to your Outlook account

Log in to https://portal.office.com with your personal 8-character UWaterloo username @uwaterloo.ca (i.e. myusernam@uwaterloo.ca) and password. Then click on the Outlook icon from the left navigation panel.

2, Right-click Folders from the left navigation panel and then choose/click on Add shared folder from the menu presented.

3. Enter either the name of the shared mailbox or its username and click Add. In this example, the name of the shared mailbox is Shared Account and its username is sharenam@uwaterloo.ca.
(As you complete this field, a list of suggested account names will display. )

4. The account name will then appear in the list of mail folders/boxes:

Do you need to send email from the shared mailbox address? See Sending email messages from a Shared Mailbox - Outlook online (web browser)

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

Article feedback

If you’d like to share any feedback about this article, please let us know.

How to access shared account in a browser - users with M365 email accounts