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When experiencing connection issues with Eduroam or UWaterloo affiliated networks or an expired certificate, removing a network profile can help fix the issue.

The instructions below are for Windows 7, 8, and 10.

  1. In the bottom right corner of your screen, click on the Wi-Fi icon.

  2. In the pop-up window, click on 'Network settings'.


  3. Go to Wi-Fi > Manage Wi-Fi settings. 


  4. Under 'Manage known networks', select eduroam and click Forget.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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