BeyondTrust (formerly Bomgar) can be used by IT consultants to connect to another a client’s computer and utilize screen sharing to remotely troubleshoot computer problems.
The BeyondTrust software must needs to be installed on the consultants machineconsultant's computer. See the BeyondTrust/Bomgar Overview (PDF).
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Consultant (Step Two)
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Client (Step Two)
The session can be terminated by either party by clicking on the big red X. | |
When elevating permissions is required:
| When approving elevated permissions to their computer:
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Additional Resources from BeyondTrust
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Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
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