BeyondTrust (formerly Bomgar) can be used by IT consultants to connect to a client’s computer and utilize screen sharing to remotely troubleshoot computer problems.
The BeyondTrust software needs to be installed on the consultant's computer. See the BeyondTrust/Bomgar Overview (PDF).
Steps for Consultant | Steps for Client |
---|
Log in Generate a session key.
| Connect via https://remotehelp.uwaterloo.ca. Enter the session key and click submit. At the prompt to start a support session, click yes. In Firefox click save file, and save it to your desktop - and run the .exe file. If running a security or firewall application you may need to set it to allow the BeyondTrust connection.
Will then see "Remote Help - University of Waterloo... Your support rep will be with you shortly..."
|
Consultant (Step Two) Click the accept button. Click request screen sharing. If the client is using Mac OS X, they will need to perform the additional steps found in the article BeyondTrust support on Mac OS
| Client (Step Two) The session can be terminated by either party by clicking on the big red X. The client will see "Thank you for using BeyondTrust at the University of Waterloo!". |
When elevating permissions is required: | When approving elevated permissions to their computer: if not already connected, connect to VPN approve the request for elevated permissions (same place initial request to connect was allowed)
|
Additional Resources from BeyondTrust
Related articles
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.
Article feedbackIf you’d like to share any feedback about this article, please let us know. |