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For the phone menu updates we have moved to the new OfficeLinx system and any changes to the menu recording will need to be created as follows  To update a department phone menu please create a new request ticket providing the following information:

• date of the required change

• the menu name

• phone number

In the request provide details of the menu you wish updated and let us know once a voice item has been submitted to x84444.

Step-by-step guide

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for submitting voice recordings

If updating multiple voice menus, please record each menu or sub menu message on separate phone calls so they will generate separate wav files. 

The phone number for updates is 84444. Leave a recorded message as if you are leaving a voice mail . First state stating the following:

• Your Namename

• Menu Name with name and menu phone #

• If you wish to update a sub menu, please specify sub menu code or sub menu name.

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• • Examples

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• • of menu names: “Main Menu”, “Day Menu”, “Night menu”, “Holiday menu”, and “Language Menu”.

• Pause for 2-seconds

• Record your new voice item for the specified menu or sub menu.

We will send a confirmation once the voice item has been added to the menu.

If you have questions or require assistance please contact Telephone Services.

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