Requests can be raised either from within Jira Service Management, while logged in, or as a customer by sending an email to helpdesk@uwaterloo.ca (without being logged in). When sending an email to helpdesk@uwaterloo.ca, the email generates a request/ticket for the support team.
A customer might also choose to raise a request from a website to ask for help. The link for support will take them to the Request form as described in #2 below.
Step-by-step guide
Once logged in to Jira Service Management (see Login to Jira Service Management ) click on Raise a Request in the left hand panel.
...
2. This will direct you to the UW help Portal. Users are provided with options of different topics for which a request can be submitted. (General, Communication requests, Professional services etc.).
...
| Tip |
|---|
Article feedbackIf you’d like to share any feedback about this article, please let us know. |