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For the phone menu updates we have moved to the new OfficeLinx system and any changes to the menu recording will need to be created as follows  

Step-by-step guide

Please record any sub menu message on separate phone calls To update a department phone menu please create a new request ticket providing the following information:

• date of the required change

• the menu name

• phone number

• details of the requested change

Voice menu records

If the request is for an update of the voice menu records, you will also need to submit a new voice item by completing the following steps.

Guide for submitting voice recordings

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The phone number for updates is 84444. Leave a recorded message as if you are leaving a voice mail. First state the following:

• Your Name

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• Dial extension x84444 for on campus. Off campus dial 519-888-4444

• Provide your name.

• Menu name and menu phone #.

• If you wish to update a sub menu, please specify sub menu code or sub menu name.

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• • Examples

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• • of menu names: “Main Menu”, “Day Menu”, “Night menu”, “Holiday menu”, and “Language Menu”.

• Pause for 2-3 seconds

• Record your new voice item for the specified menu or sub menu.

• Hang up/end the call

We will send a confirmation via the request ticket once the voice item has been added to the menu.

If you have questions or require assistance please contact Telephone Services.

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