While working from home, a Skype for Business (S4B) extension allows you to make and receive calls through your computer and be identified as a University of Waterloo caller.
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Please have your department’s administrator submit a request for the new S4B extension. The request should be sent to rt-IST-ISC-SkypeTeams@rt.uwaterloo.causing this form: https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/412/create/1703 and include the following information:
the work order to which the monthly charge and any long-distance charges should be applied
username (your username is your 8-character UWaterloo username, i.e. j25rober@uwaterloo.ca)
current phone extension of the user (if none, please indicate)
location- building, room/cubicle number
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All S4B extensions begin with 4 (e.g 4xxxxx).
If you currently have a 3xxxx extension at the University of Waterloo, we can migrate it to a S4B extension. The first digit of your extension would change to 4. For example, extension # 30300 would migrate to extension # 40300. If extension 40300 is not available, you will be assigned with a different S4B extension number.
Your telephone/desktop telephone will be no longer be compatible with a S4B extension. Please review Skype Hardware - IST Recommendations
Once your 3xxxx extension is changed/migrated to a S4B extension, this change will not be reverted back.
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If you do not have a 3xxxx extension at the University of Waterloo, we will assign you a new S4B extension.
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Enter their name in the Contacts search window.
Once you find the correct contact, you can hover over the contact and click call options in the drop-down next to the phone icon and select Skype call.
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