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IT guidelines for students

• Guidelines on use of Waterloo Computing and Network Resources

• Official student email address

• Guidelines for communicating with students via digital

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• Most frequent requests at the Service Desks and their solutions

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• files

Services

• For guides and services when using a personal device (i.e. laptop, phone, iPad/tablet):

  • Connecting to the Eduroam wireless network

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• • Email

  • Printing

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• IST Service Desk
• Faculty service desks
• Quest website
• Library

• • and scanning

  • For hardware repairs - contact the IST Service Desk for support

Safe computing

• Maintaining your personal computer

  • Windows

  • Linux

  • Mac

  • Updating and fixing your operating system

  • Viruses and malware

  • Your role

  • Information for new users

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• Access to computing systems and email is provided by your faculty
• The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues

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• Visit the Library IT Service Desk - Davis Centre

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Software

A list of software offered to students at a discounted rate

Site licensed software for students at Waterloo

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• Details for connecting to the Eduroam wireless network

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Accounts and passwords

University of Waterloo Identity and Access Management (WatIAM)

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• Your 8-character username (e.g. j25rober) and password is used to sign into WatIAM, Quest, LEARN, WaterlooWorks and wireless access.

• Nexus is used in public student areas, research and academic office areas

• Campus directory (including official "@http://uwaterloo.ca " email forwarding service)

Support contacts

The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues. For answers to commonly asked questions, take a look at the Service Desk FAQ’s.

Faculty service desks

Library

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