Search for a user name

1. In Skype for Business, click the contact button or the dial pad button and type the user's name into the search bar.
   
   

2. Right-click the user's name, point to Call, and then choose the option you want to use to call them.

   

Call using the dial pad (External Contacts)

1. Click the dial pad button, dial the number, and click the Call button. You can treat this dial pad like a regular phone.
   This is how you would call contacts outside UW. Note that you do not need to dial 6 before the number to make external calls.

   

To access your voicemail from Skype for Business

1. Click the dial pad button.

2. Click the voicemail icon.

3. Choose Call Voicemail and it will call and connect to your voicemail.
   

   

If you wish to use your personal cell phone to make/receive calls, you need to add the Skype for Business app to your phone.

• Android (Google Play)

• iPhone/iPad (App Store)

If you wish to install Skype for Business on your personal laptop:

• Windows

• Mac

Set up a Delegate

Before you can forward your calls to a different number, you need to set up a delegate.

1. At the top of the Skype for Business main window, click the Options  button.

   

2. In the window that opens, choose Call Forwarding and then click Edit my delegate members.

   

3. Click Add and then type the same of the person who will be your delegate. Select that person and click OK.

Turn Call Forwarding on or off

You can turn Call Forwarding on or off a couple of ways.

Option 1: The Options button

1. At the top of the Skype for Business main window, click the down-arrow next to the Options  button.

   

2. Select Tools > Call Forwarding Settings.

   

3. Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.

   

4. To turn off Call Forwarding, select Turn Off Call Forwarding.

Option 2: The Call Forwarding button

1. At the bottom of the Skype for Business main window, click the Call Forwarding button.

   

2. Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.

   

3. To turn off Call Forwarding, select Turn Off Call Forwarding.

If you need to block incoming calls while doing a call, you will have to set your status to Do Not Disturb. Notice that you would need to change the status back to Available once you are finished with your call and would like to receive new ones.

1. When you transfer a call, search the destination by their phone number - then actually click the number - then “Transfer now”.

   1. In the below example, you search by “43031” - click the first search result “43031” - then “Transfer Now”

   2. Also, it is strongly recommended to resume the call that was on hold first, then transfer the call.

2.  

   1. Suggestion #2: Use the “Consult” button rather than “Transfer”

      1. In the below example, there is “Consult” button.

      2. It will take a few more seconds to use “Consult” button then transfer but this way, it can be ensured that the call is transferred to the right destination before returning to other calls that are on hold.
         

         

Overall, it takes a few seconds for a call to be transferred. It would be crucial to make sure the call transferred is completed, before returning to other calls on hold.

1. Press the transfer button above the number pad.

2. Then, complete 1 of the following:

Option #1: Search the transfer destination by their extension (For example: 42815). Then select (left click) the extension number NOT the person and click transfer now.

Option #2: Search the transfer destination by their name (For Example: Lance Chase) then RIGHT click on the person who want to transfer the call to and select their phone extension (as you can see in the below picture, it would be “Work 42815” in the below example).