To update a department phone menu please create a new request ticket providing the following information:
date of the required change
the menu name
phone number
In the request provide details of the menu you wish updated and let us know once a voice item has been submitted to x84444.
Step-by-step guide for submitting voice recordings
If updating multiple voice menus, please record each menu or sub menu message on separate phone calls so they will generate separate wav files.
The phone number for updates is 84444. Leave a recorded message as if you are leaving a voice mail stating the following:
Your name
Menu name and menu phone #
If you wish to update a sub menu, please specify sub menu name.
Examples of menu names: “Main Menu”, “Day Menu”, “Night menu”, “Holiday menu”, and “Language Menu”.
Pause for 2-seconds
Record your new voice item for the specified menu or sub menu.
We will send a confirmation once the voice item has been added to the menu.
If you have questions or require assistance please contact Telephone Services.
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