This guide will only apply for the Outlook desktop app on Windows. Unfortunately, the web version of Outlook does not have the same functionality.
This guide contains instructions for how to transfer emails from one Microsoft 365 email inbox to another Microsoft 365 email inbox.
Note: If both accounts have already been added to Outlook you can skip the first section and proceed to the section(s) below.
Adding both accounts to Outlook:
Go to Files > Info > +Add Account
2. Enter the username@uwaterloo.ca of the first account (Your username is your 8-character UWaterloo username, e.g. j42smith@uwaterloo.ca).
3. If asked, select:
Microsoft 365 if your email is under Microsoft 365 (which can be logged in at portal.office.com)
Exchange if your email is under Connect (which can be logged in at connect.uwaterloo.ca)
4. Enter the password of the first account.
Microsoft 365 users will have their @uwaterloo.ca inbox added by now. However, Connect users (username@connect.uwaterloo.ca) will need to follow Configure Outlook for Windows
5. Repeat steps 1 to 3 to add your second account (e.g personal account)
6. Enter your second account password.
7. Restart Outlook to view your new accounts
8. Now that the 2 accounts are added to Outlook.
Moving the entire inbox
We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!
In the example below, emails are being moved from the second inbox to the first inbox.
Go to Files > Account Settings > Account Settings, choose second account, click Change...
Select All for Download emails for the past:
3. Close the tab. Go back to your Outlook inbox, right click your second inbox > Copy Folder
4. Select your first inbox (username@uwaterloo.ca)
Click OK. It will start transferring your email.
Your old email will appear as a subfolder named inbox under your inbox. You should rename it to something to be more clear.
7. You can verify online that the transfer was successfully by visiting portal.office.com
8. Sign in to the first inbox (username@uwaterloo.ca) to check for the emails
Moving selected emails
We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!
With the Windows Outlook app open, select the emails from the inbox that you would like transferred
To select multiple emails, hold the Control key and click on the emails you would like, selected emails will be highlighted in light blue
You may want to transfer emails in batches if you have a large inbox.
Click on the first email you would like to transfer, then holding the Shift key, select the last email you would like to transfer. The emails listed in between the selected emails, will be transferred in a batch.
2. You can now drag and drop the emails into the inbox you would like
a. You need to drag and drop to the Inbox folder itself, dragging and dropping to the email address listed will not work
It may take some time for the transfer to complete - you can view your inbox in the Windows Outlook app to confirm if the emails were transferred or proceed with Step #3.
3. You MUST verify online that the transfer was successfully by visiting portal.office.com. Failure to follow this step may result in a loss of emails.
4. Sign in to the inbox with the transferred emails to check for the emails
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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