Refunds of credit balances on student account

I have a credit on my account. When will I receive my refund?

Credit balances remaining on student accounts are refunded by direct deposit in the third month of term during our batch refunding process, if you have provided correct and complete Canadian personal bank account information on Quest. Otherwise, your refund will be held on your student account to be applied to future charges.

Please note, if you have outstanding OSAP loans, some or all of the credit balance remaining on your student account may need to be refunded to the National Student Loan Centre to be applied against your outstanding government student loan balance. We can then refund any remaining credit balance to you as described above.

How do you send refunds?

The fastest and most secure way for us to send refunds from your Quest account is electronically by direct deposit to your Canadian personal bank account.

·         Be sure to add or update your banking information on Quest to be sure you receive any refunds owing to you. If you are not able to add your Canadian banking information on Quest, we will hold your refund on your student account to be applied to future charges.

·         It is your responsibility to add the correct banking information in the correct fields on Quest to avoid having your refund sent to the wrong bank account. If you are expecting a refund, watch for your email refund notice as confirmation that the refund has been sent to the banking information you provided on Quest. Check your bank account right away to be sure you see the refund in your bank account. If you do not, contact Student Financial Services immediately. 

·         If you are a student AND a university employee, or a grad student working as a TA for the term, you need to add your banking information in BOTH Quest and the Human Resources payroll system, Workday

I don’t have a Canadian bank account. How do I receive a refund?

Please see our International Refunds page for information on refunds for students who do not have a Canadian bank account.