Adding a shared mailbox to Outlook

1. Open Outlook.

2. Click on the File tab in the ribbon.

3. Click on the + Add Account button.

4. Type the email address of the shared mailbox (i.e. shared.mailbox@uwaterloo.ca), then click Connect button.

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5. Click the Back button at the window prompting you to type the password for the shared mailbox email address. Do not enter a password here as you will use your own credentials for authentication (as described in #6) .

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6. Edit the username to match your own 8-character username@uwaterloo.ca* (i.e. myuserna@uwaterloo.ca), then click the Next button.
   *Be sure to use your own username@uwaterloo.ca and not a friendly email address.

    

    

7. Enter your password and then click the Sign in button.

    

    

8. Complete the DUO 2-Factor Authentication.

    

    

9. Click the Done button.

10.  Quit/close the Outlook app and then relaunch to access the mailbox.

The new mailbox will display at the bottom of the folder list in Outlook