Students living and studying in China may experience slow connections, increased latency, and inconsistent access while using UWaterloo learning technologies from China. UWaterloo has engaged a cloud enterprise network service from Alibaba, a company operated within China, to improve network flows in and out of China. You should see improvements when using the solution for learning technologies (e.g. LEARN, Crowdmark, Bongo), though the degree of improvement can vary depending upon your home province and your residential internet speed.
About this service
UWaterloo provides this service using the Alibaba Cloud Enterprise Network.
Alibaba Cloud, also known as Aliyun, is a Chinese cloud computing company, and subject to laws in China or surveillance by authorities in China
Alibaba Cloud's terms of service is available here
Use of this service is optional. You are under no obligation to use this service.
Alibaba Cloud doesn't hold, or have access to, any UWaterloo records, including your 8-character username (e.g. j25rober), password, student ID number, name, and UWaterloo email address
The University of Waterloo cannot ensure or warrant the security of Alibaba Cloud's product and services
The service is meant to be used only for learning technologies in your courses (such as LEARN, Crowdmark, PebblePad, Bongo), and only those applications are enabled through this solution. It does not lift restrictions on resources that are not generally available to you.
Not all incoming students will have access to the Alibaba cloud enterprise network immediately. If you see a can't find a password error message on this page: https://checkin.uwaterloo.ca/fetchmyvpnpassword/, this means that you do not have access to it yet.
Enter the username and password, not your UWaterloo credentials. Click Install.
If prompted, enter your computer username and password to allow for changes to be made. The profile will then be added.
How to connect
To the Apple menu > SystemPreferences.
Click and open Network.
Select the connection named 220.127.116.11 and click Connect. You will now be connected to the VPN.
How to connect on Ubuntu
This guide will only work if the APT package manager is available on your system (eg. Ubuntu or another Debian based distribution). For other distributions of Linux, contact email@example.com for support.