Social Intents - General Overview
Social Intents is a chat support tool that allows you to engage with customers in real time.
Integrates with Teams
Respond to customers directly in Teams
Customizable interface
Customize the chat colours, logos, text, and more
Unlimited agents
Add as many team members as you need
Additional features and benefits - for clients
Share files directly in the chat
At the end of a chat session:
Request a chat transcript to be sent via email
Option to leave a rating and additional feedback
Additional features and benefits - for agents
Admin dashboard to see active and pending chats in the queue
Export history for all chats as a .csv file
Escalate/transfer chat to another agent
Get Started
Related articles
Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
Article feedback
If you’d like to share any feedback about this article, please let us know.