To work remotely, you will need:

1. Computer – with headset/webcam for any audio/video conferencing. “Headset” can consist of mobile phone earbuds with a microphone.

2. Phone

3. Internet connection (fast and stable). Go to https://www.speedtest.net/ and hit the large "Go" to start the test. To support video conferencing, results should be 5Mbps download and 3Mbps upload. Your results may differ if others on your network are accessing the internet at the same time. If you are using wireless, the speed test results may not match what your service provider indicates due to your distance from the router (and presence of walls/floors) and number of people on the network actively streaming content.

4. Software installed on your computer:

   1. Cisco AnyConnect VPN – Refer to setup instructions: (How to Install AnyConnect and Connect to the VPN - Windows OS) (How to install and connect to the VPN - Mac OS)

   2. Office Suite.

      1. Work computers will have the M365 suite installed.

      2. Home/Personal Computer: You can download and install a copy of Office365 on your home computer by logging in at https://portal.office.com and click on the “Install Office” link in the top right. Alternatively, you can use the online version of the Office apps using a web browser and navigate to https://portal.office.com. In both cases, login credentials are your UW UserID followed by @uwaterloo.ca.

   3. Google Chrome web browser is recommended because it is compatible with most websites and online services.

      1. Work computers will have this installed already.

      2. Home/Personal computers: download and install from https://www.google.com/chrome/

5. Know how to map your network drives – Refer to setup instructions: (Map a Network Drive (Windows) ) (Map a Network Drive (Mac))

6. Access to your email: Use the web version (https://outlook.office.com/) or have your email software configured on your computer. For instructions, see the Information Systems and Technology (IST) https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/269156671/Office+365+mail+configuration+guides.

7. Know how to connect with others on-campus: Test and know how Using Skype for Business or Teams can allow you to contact people.

See also IST’s guidelines for Staying connected while working remotely.

Other things to consider:

• If you are having trouble, Health Computing can assist you using a variety of remote assistance tools if your internet connection is up and running. If your internet connection is not working, contact your internet service provider for support/assistance. Also, we cannot provide hardware support for personal equipment (equipment that is not UW-owned).

• If you are taking a work laptop home, be sure to log into it before you take if off the UW network. This will ensure that you can log in when you get the machine home. Most desktop computers do not have wireless capabilities and may not work off-campus (even if connected directly to your modem).

• Consider signing up for a UW Webex account – to host video conferences and meetings with people outside of UW (See: https://uwaterloo.ca/information-systems-technology/services/web-conferencing - Webex and request an account by email to rt-ist-itms-collab@rt.uwaterloo.ca)

• Consider installing the WatSAFE app on your phone or computer to keep informed of any emergency developments at the university (Windows download, Mac download, https://apps.apple.com/us/app/watsafe/id1037378876?ls=1 on the Apple App Store or, https://play.google.com/store/apps/details?id=com.cutcom.apparmor.uwaterloo&hl=en)

• When video conferencing from home, avoid areas with strong back-lighting (e.g. a window behind you) and use a wired connection into the back of your modem (if possible).

• Start the day clean... reboot your computer at the beginning of a new day (or better yet, power it off at the end of the day and start it up the next morning).