'How-to' documents from the IST Service Desk

Computing information for students

Services, support and accounts

• Connecting to the Eduroam wireless network

• Using email at the University of Waterloo

  • Faculty and staff email

  • Student email

• The Request Tracker (RT) system

  • for reporting problems and requesting services. These services include PC installations, telephone changes/installations, accounts, and more.

  • For support documentation regarding RT, take a look at IST’s Knowledge Base

• Printing accounts

• Exchange Calendar

• Software

  • Licensed for faculty and staff

  • Available software for students (i.e. ArcGIS, Maple, MathCAD, SAS, Shazam, etc.)

Safe computing

• Security tips

• Updating and fixing Windows machines

• Anti-virus services

Useful links

• Computing information for Academic Support Computing Representatives

Can't find what you're looking for?

• IST’s Knowledge Base

• Microsoft's Knowledge Base

• UWaterloo Nexus

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