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Using cached/saved credentials allows users to sign into their accounts without having to enter their credentials every time. However, outdated or incorrect cached credentials can cause sign in problems and lead to a potentially locked account. This article contains step-by-step instructions for how to clear cached credentials on Windows devices.

Windows 7

  1. Navigate to the Control Panel (from the Windows/Start menu).

  2. Expand the Control Panel and click on User Accounts.

  3. Select Manage your credentials and review the contents in the main window.

  4. Delete (Remove from the Vault) any credentials under the Windows Credentials and Generic Credentials section that refer to NEXUS. 

    1. Click on the down arrow associated with the saved credentials and if you see an entry with NEXUS\ or nexus\ and your username, choose the option to Remove from vault.

The example above may be different from what you see. You only need to remove the NEXUS-related entries. When no more 'NEXUS' entries appear within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in.

Windows 10

  1. Press the Windows key on the keyboard or click the Windows Start icon.

  2. Start typing Credential Manager, and select the Credential Manager icon.

  3. On the resulting screen you will see the choice to manage your Web Credentials or your Windows Credentials.

  4. Delete any credentials under the Windows Credentials grouping that refer to NEXUS. Click on the down arrow associated with the saved credentials and if you see an entry with NEXUS\ or nexus\ and your username, choose the option to Remove.

The example above may be different from what you see. You only need to remove the NEXUS-related entries. When no more 'NEXUS' entries appear within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in.

Passwords cached or saved in your browser

Google Chrome

  1. Open the Chrome browser

  2. Press and hold Ctrl+Shift+Delete keys simultaneously

  3. The Clear Browsing Data dialog box opens

  4. Click Advanced and change the Time frame to All time

  5. Check the Passwords and other sign-in data box

  6. Click Clear data

  7. Close the Google Chrome window

Mozilla Firefox

  1. Open a Run dialog by holding your Windows+R keys simultaneously

  2. Type Firefox --preferences and press Enter 

  3. Click the Security icon on the Options dialog box

  4. Click the Saved Passwords... button and a list of saved passwords will be displayed

  5. Click the Remove All button and then click Close 

    1. This returns you to Options > Click OK to close the dialog box

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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