Reactivate DUO Mobile
If you need to remove a device please refer to the article https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/385810581
Students
if you have a new number you should add the new phone as a new device. For instructions on how to do this, please follow the DUO Device Management instructions.
UWaterloo students may purchase a U2F key from an external provider, such as Amazon, for personal use, if desired.
Employees
SMS and phone call Two Factor Authentication (2FA) are being phased out for employees. Employees who don't have a mobile phone or tablet, or would prefer an alternate option, can request a token using the 2FA token request form.
Step-by-step guide to reactivating DUO mobile
Log in to the Device Management Portal using this link: https://2fa.uwaterloo.ca/duo/dmp
Authenticate and complete the Two-factor Authorization (2FA) challenge
Click on Device Options.
Select Reactivate Duo Mobile
Select your device type
Install the Duo mobile app from your device app store and select I have Duo Mobile installed
Scan the QR code to activate DUO mobile
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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