Transferring emails from one Office 365 email inbox to another Office 365 email inbox. Specifically, for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!
Step-by-step guide to transfer entire inbox
If you already have both email accounts logged in, proceed to step 6
- Open Outlook, go to Outlook > Preferences > Accounts
- On the left pane, click "-" at the bottom to remove your @edu.uwaterloo.ca account, if any
- Click "+" > Add Account > Enter your username@uwaterloo.ca account
- If you are a connect user, please follow Configure Outlook 2016 for Mac
- If you are a O365 user (most of the current undergrad students), please choose Office 365 if asked and enter your WaIAM password
- After adding your new account, repeat the steps again to add your username@eduuwaterloo.onmicrosoft.com account and enter your WatIAM password
- Restart Outlook, you should see both account's inbox on the left pane
- Drag the inbox of your edu account to your new inbox. It will become a folder under your new inbox. You may rename it to something similar to edu. If you do not see the subfolder, try click on the arrow beside the inbox.
Step-by-step guide to transfer selected emails
If you already have both email accounts logged in, proceed to step 6
- Open Outlook, go to Outlook > Preferences
- Use "-" to remove your @edu.uwaterloo.ca account, if any
- Click "+" > Add Account > Enter your username@uwaterloo.ca account
- If you are a connect user, please follow Configure Outlook 2016 for Mac
- If you are a O365 user (most of the current undergrad students), please choose Office 365 if asked and enter your WaIAM password
- After adding your new account, repeat the steps again to add your username@eduuwaterloo.onmicrosoft.com account and enter your WatIAM password
- Restart Outlook, you should see both account's inbox on the left pane
- Select the emails from the old inbox that you would like transferred
- For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from your @edu.uwaterloo.ca inbox
To select multiple emails, hold <command> and click on the emails you would like. The selected emails will be highlighted in light blue.
You may want to transfer emails in batches if you have a large inbox.
Click on the first email you want, then holding <shift>, select the last email you would like. This selects all of the emails in-between the first and last so that you can transfer in a batch.
- You can now drag and drop the emails into the inbox you would like
For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will drag and drop into your @uwaterloo.ca inbox
It may take some time for the transfer to complete - you can view your inbox in the Outlook app to confirm the emails were transferred, or try step 3
- Do not close Windows Mail yet. You MUST verify online that the transfer was successfully by visiting portal.office.com. Failure to follow this step may result in a loss of emails.
- Sign-in with the email account you want the emails to end up in.
For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails
- Sign-in with the email account you want the emails to end up in.
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