This article only applies to users with a Skype for Business phone extension. Skype for Business phone extensions start with the number 4.
Search for a user name
In Skype for Business, click the contact button or the dial pad button and type the user's name into the search bar.
Right-click the user's name, point to Call, and then choose the option you want to use to call them.
Call using the dial pad (External Contacts)
Click the dial pad button, dial the number, and click the Call button. You can treat this dial pad like a regular phone.
This is how you would call contacts outside UW. Note that you do not need to dial 6 before the number to make external calls.
To access your voicemail from Skype for Business
Click the dial pad button.
Click the voicemail icon.
Choose Call Voicemail and it will call and connect to your voicemail.
Set up a Delegate
Before you can forward your calls to a different number, you need to set up a delegate.
Your delegate MUST also have a Skype for Business extension or this won't work.
At the top of the Skype for Business main window, click the Options
button.
In the window that opens, choose Call Forwarding and then click Edit my delegate members.
Click Add and then type the same of the person who will be your delegate. Select that person and click OK.
Congratulations!, You now have a delegate.
Turn Call Forwarding on or off
You can turn Call Forwarding on or off a couple of ways.
Option 1: The Options button
At the top of the Skype for Business main window, click the down-arrow next to the Options
button.Select Tools > Call Forwarding Settings.
Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.
To turn off Call Forwarding, select Turn Off Call Forwarding.
Option 2: The Call Forwarding button
At the bottom of the Skype for Business main window, click the Call Forwarding button.
Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.
To turn off Call Forwarding, select Turn Off Call Forwarding.
If you need to block incoming calls while doing a call, you will have to set your status to Do Not Disturb. Notice that you would need to change the status back to Available once you are finished with your call and would like to receive new ones.
Press the transfer button above the number pad.
Then, complete 1 of the following:
Option #1: Search the transfer destination by their extension (For example: 42815). Then select (left click) the extension number NOT the person and click transfer now.
Option #2: Search the transfer destination by their name (For Example: Lance Chase) then RIGHT click on the person who want to transfer the call to and select their phone extension (as you can see in the below picture, it would be “Work 42815” in the below example).
