Support for this service | Support for this service is available directly from Qualtrics. To access Qualtrics support: When accessing the "contact support" option in any of Qualtrics support pages, you will need to login with your organizational id: Click on the University of Waterloo UW hyperlink below your username@uwaterloo.ca#uwaterloo
Qualtrics support options Qualtrics support centre has frequently asked questions, chat, email, and phone contacts Qualtrics support pages for extensive online documentation and access to webinars Qualtrics support form in the Help tab for logged-in users Qualtrics Research Services will help you customize a research solution (including survey design, data analysis, participant recruitment and reporting). Contact Gideon Carter at Qualtrics (gideonc@qualtrics.com).
Account support For problems with accounts, please contact IST Qualtrics support. |
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Training and documentation | Users seeking training are encouraged to attend the Qualtrics Live Training Webinars and refer to the Qualtrics support pages. Additional Resource: The Survey Research Centre (SRC) offers Qualtrics for-fee programming and data collection services to University of Waterloo faculty, staff and graduate students. Unfortunately, as a small cost-recovery centre, the SRC does not have the resources to provide free programming help. |
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