About this service
This service is provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.
Guidelines for use
The use of Qualtrics is restricted to academic or research purposes. Qualtrics may be used by all University of Waterloo employees and students. Commercial use of Qualtrics is prohibited and includes, without limitation, the use on behalf of other institutions or entities for compensation.
Users of Qualtrics Online Surveys must:
Ensure copyright and other legal compliance
Ensure consistency with University policy, guidelines and best practices.
Ensure their surveys are in compliance with applicable accessibility requirements and legislation.
Ensure compliance with Qualtrics terms of service.
Features include:
Create questionnaires from scratch or use pre-made questionnaires.
Edit questionnaires by selecting from a vast library of question types and response options.
Incorporate skip patterns and other types of logic.
Provide anonymous links or send emails with unique links for each respondent for tracking and sending reminder emails.
Produce and edit reports with tables and graphs that can be exported in PowerPoint, Word, Excel, or PDF formats.
Download data to Excel or SPSS for additional analysis.
Data is stored in a Canadian data centre and backed up in Canada.
File upload add-on that allows respondents to upload files with their survey responses.
Who can use this service | Faculty Staff Current students
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How to request this service | To create your UWaterloo Qualtrics account: Go to https://uwaterloo.qualtrics.com Log in with your 8-character UWaterloo username@uwaterloo.ca and your password Select ‘I don’t have a Qualtrics account’ (there is a legal notice you will need to accept to continue) Set the correct time zone for your Qualtrics account: Profile (icon-top right corner ) -> Account Settings -> User Settings -Change Time Zone ->select “(GMT -05:00) Eastern time (US & Canada)
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Support for this service | Support for this service is available directly from Qualtrics. To access Qualtrics support: When accessing the "contact support" option in any of Qualtrics support pages, you will need to login with your organizational id: Click on the University of Waterloo UW hyperlink below your username@uwaterloo.ca#uwaterloo 
Qualtrics support options Qualtrics support centre has frequently asked questions, chat, email, and phone contacts Qualtrics support pages for extensive online documentation and access to webinars Qualtrics support form in the Help tab for logged-in users Qualtrics Research Services will help you customize a research solution (including survey design, data analysis, participant recruitment and reporting). Contact Gideon Carter at Qualtrics (gideonc@qualtrics.com).
Account support For problems with accounts, please contact IST Qualtrics support. |
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Pricing/cost | No cost. |
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Training and documentation | Users seeking training are encouraged to attend the Qualtrics Live Training Webinars and refer to the Qualtrics support pages. Additional Resource: The Statistical Consulting and Survey Research Unit (SCSRU) offers Qualtrics for-fee programming and data collection services to University of Waterloo faculty, staff and graduate students. Unfortunately, as a small cost-recovery unit, the SCSRU does not have the resources to provide free programming help. The SCSRU sometimes holds Qualtrics workshops for UWaterloo faculty, staff, and students. |
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Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
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