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The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties, IST’s legacy ticketing system, is being phased out by IST. Jira Service Management | Atlassian (uwaterloo.ca) is the new IT Service Management systems supported by IST.

Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.Please check the IST News for the latest information about service changes and outages before submitting your report/ request.

Page Properties

Who can use this service

  • Students

  • Faculty

  • Staff

How to request this service

Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net). 

Support for this service

Information for request ticket solvers

Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net) for support.

Pricing/cost

N/A

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