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If you need to remove a device please refer to the article Removing a device or replacing a lost or stolen token

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Step-by-step guide to reactivating DUO mobile

Log in to the Device Management Portal using this link: https://2fa.uwaterloo.ca/duo/dmp
Authenticate and complete the Two-factor Authorization (2FA) challenge
Click on Device Options.
Select Reactivate Duo Mobile
Select your device type
Install the Duo mobile app from your device app store and select I have Duo Mobile installed
Scan the QR code to activate DUO mobile

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Info

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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