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This article lists some common errors for the Chinese Alibaba cloud enterprise network (previously called VPN)

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A: It is likely that the PAC file was not read properly due to some of your proxy server settings, especially if you have used other VPN services before on your computer. You could follow this guide to change the proxy server settings: https://support.apple.com/en-ca/guide/mac-help/mchlp2591/mac 

Warning

The service is meant to be used  only for learning technologies in your courses  (such as LEARN, Crowdmark, PebblePad, Bongo), and only those applications are enabled through this solution. It does not lift restrictions on resources that are not generally available to you. Therefore, if you are trying to access sites such as Google & YouTube, you will get this error as we do not provide proxy for those.

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