Q: (Installation - Step 4) I got the "parameter is incorrect" error when setting up in PowerShell
A: You may follow the steps below to bypass the first command line in Powershell:
Open the .crt file directly
Click “Install Certificate…”
Choose Local Machine as Store Location (Admin credential needed to proceed)
Important: Choose “Place all certificate in the following store” > Browse > Check “Show physical stores” at the bottom > Click the “+” beside “Trusted Root Certifcation authorities” > Choose “Enterprise”
Click Next and then click Finish
Q: (How to Connect - Step 3) "Policy match error" (策略匹配错误) when connecting
A: The security policy on the server side does not match the policy on your end. You may need to change the registry key NegotiateDH2048_AES256
Q: (How to connect - Step 3) I got "User Authentication Failed" error when connecting
A: Please make sure you are using the username and password from https://checkin.uwaterloo.ca/fetchmyvpnpassword/ instead of your WatIAM username/password. If you got the error when inputting correct VPN credentials, please run the mobileconfig file again and it should solve the problem.
Q: (How to connect - Step 3) After connected to VPN, I cannot access the sites that I normally have access to (e.g. Baidu), but I can access sites such as LEARN now. When connecting using Chrome, it shows the error ERR_TUNNEL_CONNECTION_FAILED
The service is meant to be used only for learning technologies in your courses (such as LEARN, Crowdmark, PebblePad, Bongo), and only those applications are enabled through this solution. It does not lift restrictions on resources that are not generally available to you. Therefore, if you are trying to access sites such as Google & YouTube, you will get this error as we do not provide proxy for those.