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Before you install an email certificate

Make sure you request and download your S/MIME certificate first. Learn more about how to request and download a GlobalSign S/MIME certificate

Note

The certificate must be issued to the same email you are sending from. If the certificate was issued to your friendly email (e.g. firstname.lastname@uwaterloo.ca), please enter it into the Full Email Address field, otherwise you can enter your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca).

How to install an email certificate

  1. Navigate to the folder where your downloaded certificate is stored. Click Install Certificate.
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  2. Type in your certificate password. Click Install
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  3. Click OK.
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  4. In your email app (e.g. Outlook), go to Settings > Security to enable S/MIME. Click the toggle to enable S/MIME. In the pop-up, click OK. Your certificate should now appear under the Security settings.

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5. To encrypt your messages, click on the ellipses in a new message/reply and select Sign and Encrypt.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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