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Use to see your computer's VPN connection status.


  • If Cisco detects the incorrect OS or provides a different installation file, follow the steps to

    3. Another window will pop up and it will prompt to save the installer.

    4. Open up the command terminal (crtl+alt+t) and input these commands:
    ~$ cd Downloads/ (makes it so that the directory is downloads and allow interaction with the installer file)

    ls – l (looks through the downloads folder to look for the script file)

    chmod 0700 (marks the script as an executable file)

    sudo ./ (this runs the script)

5. Input the computer password when prompted  (it will prompt you to do this after you run the script).

6. After you enter the password, the program should be fully installed on your computer. You can then open the client by selecting Show applications on the bottom left of your screen. Then click on Cisco AnyConnect.



7. After Cisco AnyConnect opens, if you haven't connected before, you will need to specify the VPN server:

8. Enter your 8-character username (e.g. j25rober) and click Connect.

  • Two-factor authentication (2FA) will be required in order to connect to the VPN. In the 'Second Password' field, enter one of the following, then click Connect.

    Read more about the 2FA changes. 

    1. For Duo Mobile push (app): 

      • To avoid multiple prompts on your phone, accept the push within 10 seconds.

      • Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or

      • Enter ‘push' or 'push1’ to send the prompt to your primary device, or

      • Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.

      -For Duo hardware token: enter your 6-digit code

      -For Duo Bypass code: enter your bypass code

      -For SMS codes ((red star) this option is for students only(red star) ): enter ‘sms’; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

      -For Yubikey: enter the code generated by touching the Yubikey

      -For Phone Call ((red star) this option is for students only(red star) ): enter 'phone'

      • Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

      • If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.

        • iPhone: 'Silence Unknown Callers'

        • Telus/Koodo: 'Call Control'

        • Android: 'Block Unknown Callers'

        • Call Control or Call Blocker app

        • Any anti-spam service

  • You should now be connected! If you want to make sure you are connected, then you can click on Cisco AnyConnect, which should show you it as “Connected”.

Alternative Method to install VPN in Ubuntu


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Need Help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.


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