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To add a shared mailbox it is necessary to have all of the following:

  • “Send-as” and/or full access permissions to all folders of the shared mailbox

  • Your own username requires permission to the shared mailbox. You will login using your own credentials. (Your department IT support can help you request access.)

  • Permissions on Windows Nexus computers become effective the next time you log onto the machine after the mailbox permission change has been made. You may need to log out from your Nexus account on the machine and then log in again to add the account and access the mailbox.

Contact IST Service Desk if your account does not meet the above requirements.

Not what you’re looking for? Try Adding a shared mailbox to Outlook for Windows - Instructions for Connect Shared Mailboxes

 For more information, please also see the article Working with Generic and Shared Mailboxes

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If you are using new Outlook please follow this steps: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/43898929265/Adding+M365+Shared+Mailbox+in+New+Outlook+that+is+shared+with+you#Adding-a-shared-mailbox-to-new-Outlook

Adding a shared mailbox to Outlook

  1. Open Outlook.

  2. Click on the File tab in the ribbon.

  3. Click on the + Add Account button.

  4. Type the 8-character username of the shared mailbox @uwaterloo.ca (i.e. sharenam@uwaterloo.ca), then click Connect button.

  5. Click the Back button at the window prompting you to type the password for the shared mailbox email address. Do not enter a password here as you will use your own credentials for authentication (as described in #6) .

  6. Edit the username to match your own 8-character username@uwaterloo.ca* (i.e. myuserna@uwaterloo.ca), then click the Next button.
    *Be sure to use your own username@uwaterloo.ca and not a friendly email address.

  7. Enter your password and then click the Sign in button.

  8. Complete the DUO 2-Factor Authentication.

  9. Click the Done button.

10.  Quit/close the Outlook app and then relaunch to access the mailbox.

Notes:

  • The mailbox folders and contents can take an hour or two to appear if your permission to access the shared mailbox was added on the same day when you add the shared mailbox to Outlook.

  • Sent messages from this shared mailbox will be saved in the Shared Mailboxes' Sent folder

To learn more, please refer to the article https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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