...
This feature will allow you access the Knowledge Base (KB) articles connected to your Jira Service Management project. The KB articles can be solutions to problems that customers may have, troubleshooting tips or articles that provide step by step instructions on how to resolve a common issue.
Step-by-step guide
Once you have logged in to Jira Service Management, open the ticket.
You will see the Knowledge Base field in the right panel.
...
When you click on the Knowledge Base field, it will expand to show and suggest articles that may be related to the issue.
...
| Tip |
|---|
Article feedbackIf you’d like to share any feedback about this article, please let us know. |