This guide shows you how to @mention someone when you want to grab a team member's attentionMentions (often known as @mentions) are an easy way of drawing someone's attention to a page or comment. This article describes how to @mention (i.e. tag) someone in a ticket. When you mention a user, they'll receive a notification by email.
Step-by-step guide
...
To mention someone, type '@' in the message box and begin to type in their name.
Choose the person you want to mention/tag by clicking on their name from the list of suggestions. The list of options to tag include only individuals that are a part of your team or your project
...
.
...
Note: @mentions do not add the individual to the ticket. To add a participant to the request please see Add a Request Participant in Jira Service Management
Related articles
| Filter by label (Content by label) | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Info |
|---|
Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
| Tip |
|---|
Article feedbackIf you’d like to share any feedback about this article, please let us know. |