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Please call Accuro Support to reset your password: +1 866 729-8889.
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If you are calling from your Skype for Business phone, press “1” when it asks if you are calling from the number on file for the clinic.
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Press “0” for a password reset.
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You will then be placed in the queue. Once you speak to a representative, they will ask for your name and your verification email. Your verification email is your WatIAM UW email address—not your “friendly” UW email address: bsmith@uwaterloo.ca ✅ bob.smith@uwaterloo.ca❌
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Enter your username and press next.
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Press Forgot Password? in the bottom left hand corner.
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Click the Send me an email button.
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Follow the instructions sent to your @uwaterloo.ca email
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If you still cannot reset your password, submit a ticket here https://uwaterloo.atlassian.net/servicedesk/customer/portal/118 to have Violet or Lance manually reset your password. |